Shipping & Return Policy
We are committed to 100% customer satisfaction. As a customer, you have the right to return incorrect or flawed merchandise. Any claims must be made within 10 days after delivery. This can be done by e-mailing to us.
For standard products, there is a 10 day return period if you are not completely satisfied with your purchase. The product being returned must be in its original form and must not be damaged or altered in any way for a new selection of your choice or a refund. Custom products can not be returned.
Appearance of products can vary when compared to on-screen appearance because of dissimilar graphic cards, browsers, or monitors. Returns are not accepted because of such insignificant distinctions.
We do not accept cancelled orders. Once an order is placed, it is processed immediately to ensure the quickest production time possible for our customers. Any orders placed take time and professional work and is done so on your request. Some of our product is custom made specifically for you. Any cancellations and unauthorized returns are subject to restocking fees, labor fees, and shipping charges. Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 8 business days (Depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
USPS or FedEx: 5 Business Days depends on your location
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. We only offer FREE Shipping to lower 48 states!
Please choose your product carefully as we do not process any refunds, although, we do except a product exchange. All items are final sale.
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately.
If you notice damage upon unpacking your product , contact us within 48 hours of receiving the product with digital images of the damage. If we find that the product was damaged in transit we will endeavor to replace the product . Unfortunately, we do not accept buyer’s remorse returns.
Contact Us at 574-386-3345